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Discovery Service.
The story behind our collaboration.
Cambridge University Press & Assessment (CUP&A) comprises a workforce of over 6,000 employees and is committed to its mission of contributing to society through the promotion of education, learning, and research at the highest levels of international excellence.
nxGeno was engaged by CUP&A to support change management and drive system adoption as they migrated to Workday, the cloud-based human capital management and financial management software.
Our clients Challenges:
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6000+ global employees transitioning to a new single HRIS platform, Workday.
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With employees spread across multiple geographic locations and cultures, our client required a tailored approach to promote widespread adoption of Workday.
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The new system significantly alters existing business processes across all user communities, particularly impacting HR, IT, and Finance stakeholders.
Our
Approach:
We designed and conducted an intensive period of system discovery and user research activities, collaborating closely with the client's HR, IT, and Finance teams to develop a deep understanding of experiential needs, opportunities, and challenges with the platform migration.
Leveraging our people-centric design and Agile methodologies, we embarked on a series of deep dives, co-creation workshops, and 1-2-1 interviews, developing visual representations of each user communities' change challenges and system requirements.
The
Results:
We pulled hundreds of user research findings into a comprehensive insight report detailing the moments that mattered most, presenting CUP&A with a detailed over of specific areas to improve across the Workday experience
Our strategic guidance, tools and resources helped align internal teams around key system challenges and inform numerous People and culture, Change Management, and technical interventions designed to increase employee satisfaction and drive platform adoption.
Want to be our next success story?
Schedule your free consultation.
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