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Cambridge University Press and Assessment.

nxGeno was engaged by Cambridge University Press and Assessment to conduct an employee-centric Discovery initiative to support their change management process and drive system adoption as they embarked on streamlining the HR system offering following a merger The project involved migrating over 6,000 global users to Workday, a cloud-based human capital management and financial management software.

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The
Challenge:

  • Global workforce: With employees spread across multiple countries and cultures, the company needed a tailored approach to change management to drive engagement with the new HRIS platform.​

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  • Legacy systems: Many employees were accustomed to outdated processes and showed resistance to change.​

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  • Complex workflows: The new Workday system would significantly alter existing business processes across HR and finance.

The
Solution:

We identified key stakeholder groups and conducted a series of workshops. 1-2-1 Interviews and surveys to drive user engagement throughout the implementation cycle.

 

Our human-centred approach was designed to amplify the "voice of the employee" and surface any experiential pain points and opportunities to enhance the Workday platform experience.

The
Results:

We produced a comprehensive insight report detailing the moments that mattered most, Our report detailed employees' top pain points and where the "quick win" opportunities were to improve the Workday user experience

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Our strategic guidance, tools and resources helped align internal teams around key system challenges and inform numerous People and culture, Change Management, and technical interventions designed to increase employee satisfaction and drive platform adoption.

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Customer 
Review.

Hear what senior stakeholders on the global migration proejct had to say about working with us.

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Change Manager

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Colin was approachable, innovative and empowers others to do their best. I could not recommend collaboration with Colin highly enough.

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Change Lead

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We're already seeing the benefits of this work, with user experience informing our day-to-day decision-making and prioritisation.

Ready to start your project?
Schedule your free consultation.

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